When will TitanCraft be available?
TitanCraft is scheduled to launch sometime around April 2021. If for some reason this date needs to be adjusted, a formal announcement will be made.
Last updated: October 07, 2020 12:05
How much will shipping cost?
Shipping estimates are as follows: Domestic (anywhere in the continental US) - $5 International - $25 These prices are subject to change based on country and preferred shipping method.
Last updated: October 07, 2020 12:07
What does "Unlimited Customization & Downloads" mean?
TitanCraft uses a “pay once” business model rather than “pay-per-download”. After you purchase and unlock a monster, you can customize, re-customize and download as many variations of that monster as you’d like for a single, one-time price.
Last updated: October 07, 2020 12:18
What is MJF?
MJF (Multi Jet Fusion) is a printing technology that selectively applies fusing and detailing agents across a bed of nylon powders which are fused by heat. The process is support free, resulting in detailed models with none of the blemishes seen in traditional printing or casting methods. Due to the complexity and size of customizable monsters, this is the most cost effective and reliable 3D printing method.
Last updated: October 07, 2020 12:26
Can I order my monsters in different materials?
As of right now, MJF is currently the only option available. Resin prints will eventually be an option, but will have a higher price compared to MJF.
Last updated: October 07, 2020 12:33
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.